The Medical Receptionist is responsible to ensure smooth clinic, patient and billing flow by greeting and directing patients to their various appointments, preparing the daily clinic schedule and updating the physicians’ schedules, maintaining patient files and records, interfacing with the different corporate departments and by receiving and directing patient questions to appropriate people. Works as a team member to facilitate patient care and optimize the patient experience.
Handle high volume incoming calls
Review the charts and insurance referrals/authorizations and taking appropriate action to assure proper maximal reimbursement
To assist the physicians and/or administrators in all business and patient care responsibilities
Communicates effectively and courteously with and demonstrates a caring attitude toward patients and their families
Greet, direct and assist large numbers of visitors and refers visitors to various areas
Ensure all patient demographic and insurance information
Answer telephones using correct telephone etiquette at all times, recording legible and complete messages, handling questions, transferring incoming calls appropriately, contacting physicians, insurance companies, hospitals, diagnostic facilities, billing departments, etc… as necessary
Review patient intake information to verify insurance coverage
Verify patient insurance information, call for insurance authorization, patient address, telephone, etc.
Responsible for scheduling new and follow up appointments including patient testing
High School diploma or equivalent required.
Three years recent experience in a related position in a medical office experience preferred
Ability to prioritize jobs duties and meet deadlines
Ability to effectively work on many tasks at one time
Have superior customer service and verbal and written communication skills
Strong computer knowledge; experience preferred