Position title
Medical Scheduler Call Center
Description

HALO Staffing Group is seeking a bilingual Clinical Coordinator who speaks fluent English and Mandarin (Chinese) or English and Spanish for a specialty medical group in Pasadena. The Coordinator position involves working in a call center environment with frequent customer interaction and typing. Training is provided. An interest in reproductive medicine a big plus.

Responsibilities
  • Contacting members (patients) in English, Spanish or Chinese to schedule appointments and set follow up visits.
  • Communicating with doctor offices to request or send medical records and schedule meetings.
  • Answering in-bound calls and scheduling for new patients and return visits.
  • Performing clerical tasks and maintaining detailed and accurate documentation and records.
  • Other duties, projects, and actions as assigned
Qualifications
  • Must have high school degree or equivalent
  • Must speak fluent English and Mandarin (Chinese) or fluent English/ Spanish
  • Must have strong verbal, written, and interpersonal communication skills
  • Must have excellent customer service skills and demonstrate respect, patience, and helpfulness with customers and co-workers
  • Must be responsible, detail-oriented, and professional
  • Must understand and comply with HIPAA (patient privacy) regulations
  • Medical Assistant certification and/or familiarity with the medical/healthcare industry is helpful
  • Bachelors degree preferred
Job Benefits

Health insurance
Dental insurance
Vision insurance
Retirement plan

Employment Type
Full-time, Temporary to Permanent
Beginning of employment
3/23/2020
Duration of employment
Long Term
Industry
Healthcare/ Medical Office
Job Location
Pasadena, CA
Working Hours
Monday - Friday 8 hour shifts
Date posted
March 12, 2020
Valid through
April 17, 2020
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Position: Medical Scheduler Call Center

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